Master Data Analyst - Customer Operations (SAP/CRM)

Eaton Corporation; Santiago de Querétaro; On-site; MXN 400,000 - 560,000; Full time

Job summary

Eaton Corporation in Querétaro seeks a Master Data Analyst for Customer Operations to maintain CRM data (SAP), handle requests for new customers, and manage sold-to and ship-to settings, lead times, and related invoicing tasks.

Key duties include reviewing contract updates, managing requests for modified accounts, updating projects, and creating tickets in Salesforce. The role requires a Bachelor’s degree, 1 year of customer experience, and proficiency in SAP and MS Office.

Qualifications

• Bachelor degree required.
• Minimum 1 year of customer interaction experience.
• Strong knowledge of CRM software and SAP; proficient in Microsoft Office.

Responsibilities

• Review contract updates and manage modified accounts.
• Create and close tickets for customer requests in Salesforce; support new accounts setup.
• Ensure SAP data accuracy and support invoicing activities as needed.
• Collaborate with finance to resolve credit-related matters while upholding safety standards.

Skills

Customer service

Communication skills

Data entry

Process improvement

English proficiency

Education

Bachelor's degree

Tools

SAP

Salesforce

MS Excel

Job description

Eaton Corporation in Querétaro seeks a Master Data Analyst for Customer Operations to maintain CRM data (SAP), handle requests for new customers, and manage sold-to and ship-to settings, lead times, and related invoicing tasks.

Key duties include reviewing contract updates, managing requests for modified accounts, updating projects, and creating tickets in Salesforce. The role requires a Bachelor’s degree, 1 year of customer experience, and proficiency in SAP and MS Office.