Branch Customer Service Coordinator I (DE)

Connected Development, LLC.; Región Centro; Hybrid; MXN 201,000 - 312,000; Full time

Benefits offered by this job

13% Savings Fund

30 days Christmas bonus

12 vacation days after first year

40% vacation premium

Major Medical Insurance for you and/de

Life Insurance

Ongoing training and development

Great culture and growth opportunities

Job summary

TTI, Inc. in Guadalajara, Mexico seeks a Branch Customer Service Coordinator I to support internal stakeholders and the Denver branch. You will verify orders, provide status updates, and resolve issues to ensure a smooth order-to-shipment process.

The role requires bilingual English/Spanish, strong communication, and basic MS Office skills. This is a hybrid position with growth opportunities and ongoing training.

Qualifications

• High school diploma with 2 years experience in customer support or similar role; electronics industry experience is a plus.
• Bilingual English/Spanish required with strong verbal and written communication in both languages.
• Proficient with computer systems.
• Ability to learn company products, services, policies and procedures.
• Good telephone etiquette and ability to write routine business correspondence.
• Type at least 40 words per minute.
• Basic knowledge of Microsoft Office including Excel.
• Ability to perform basic arithmetic (rates, ratios, percentages).
• Willingness to learn and adapt to the remote/branch workflow.

Responsibilities

• Verify and expedite customer orders to ensure accuracy and on-time delivery with Branch Coordination.
• Provide order status information to customers via phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers for smooth shipping.
• Develop effective remote work communication with the Branch.
• Participate in branch meetings via live chat, video, or calls when needed.
• Maintain professionalism and build positive rapport with callers.
• Assist with customer quotes by stock checks and delivery information.
• Review data in order confirmation files and process them.
• Support Sales Reps by returning calls, sending samples, and handling authorizations.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Typing 40 wpm

Education

High school diploma

Tools

Excel

Microsoft Office

Job description

Branch Customer Service Coordinator I (DE)

Job Category: Customer Service

Requisition Number: BRANC006102

• Posted : October 16, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our Denver branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.