Bilingual Bell Desk Coordinator – Luxury Resort

fourseasons; México; On-site; MXN 201,000 - 357,000; Full time

Benefits offered by this job

Annual incentive plan

Shuttle service from nearby towns

Uniforms—dry cleaning

Free room nights

Employee meals

Training workshops

Job summary

Four Seasons Resort Los Cabos at Costa Palmas is seeking a Bell Desk Coordinator to ensure an impeccable welcome and seamless guest support across lobby operations. You will supervise bell staff, coordinate luggage handling, and assist with internal and external transportation while upholding Four Seasons' luxury standards.

The role requires bilingual Spanish and English, at least two years in Front Desk or Rooms, and experience in a luxury environment.

Qualifications

• Fluency in both Spanish and English is required for this role.
• A minimum of two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or a similar high-end hospitality environment (2+ years) is highly preferred.
• Proficiency in Opera Software is mandatory.
• Strong ability to navigate and operate all hotel systems with a keen attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest-centric mindset with a keen understanding of personalized service and guest preferences.

Responsibilities

• Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests.
• Oversee luggage handling, transfers, and logistical support in lobby areas and main entrances.
• Supervise adherence to service standards during guest arrivals and departures.
• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.
• Monitor cleanliness and order of lobby areas, entrances, and waiting zones.
• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).
• Train new staff and reinforce established procedures and protocols.

Skills

Bilingual Spanish/English

Front Desk/Rooms experience

Customer service

Interpersonal skills

Attention to detail

Tools

Opera Software

Job description

Four Seasons Resort Los Cabos at Costa Palmas is seeking a Bell Desk Coordinator to ensure an impeccable welcome and seamless guest support across lobby operations. You will supervise bell staff, coordinate luggage handling, and assist with internal and external transportation while upholding Four Seasons' luxury standards.

The role requires bilingual Spanish and English, at least two years in Front Desk or Rooms, and experience in a luxury environment.