Bell Desk Coordinator

fourseasons; México; On-site; MXN 201,000 - 357,000; Full time

Benefits offered by this job

Annual incentive plan

Shuttle service from nearby towns

Uniforms—dry cleaning

Free room nights

Employee meals

Training workshops

Job summary

Four Seasons Resort Los Cabos at Costa Palmas is seeking a Bell Desk Coordinator to ensure an impeccable welcome and seamless guest support across lobby operations. You will supervise bell staff, coordinate luggage handling, and assist with internal and external transportation while upholding Four Seasons' luxury standards.

The role requires bilingual Spanish and English, at least two years in Front Desk or Rooms, and experience in a luxury environment.

Qualifications

• Fluency in both Spanish and English is required for this role.
• A minimum of two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or a similar high-end hospitality environment (2+ years) is highly preferred.
• Proficiency in Opera Software is mandatory.
• Strong ability to navigate and operate all hotel systems with a keen attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest-centric mindset with a keen understanding of personalized service and guest preferences.

Responsibilities

• Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests.
• Oversee luggage handling, transfers, and logistical support in lobby areas and main entrances.
• Supervise adherence to service standards during guest arrivals and departures.
• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.
• Monitor cleanliness and order of lobby areas, entrances, and waiting zones.
• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).
• Train new staff and reinforce established procedures and protocols.

Skills

Bilingual Spanish/English

Front Desk/Rooms experience

Customer service

Interpersonal skills

Attention to detail

Tools

Opera Software

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Join a diverse and talented team in Four Seasons Resort Los Cabos at Costa Palmas

Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort Los Cabos at Costa Palmas:

Hotel Site: www.fourseasons.com/loscabos

Instagram: #fsloscabos

About the role of Bell Desk Coordinator

Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests, as well as the proper handling of luggage, internal transfers, and logistical support in lobby areas and main resort entrances.

What you will do:

• Coordinate the daily activities of the bell staff team, assigning tasks and service areas.

• Supervise compliance with service standards during guest arrivals and departures.

• Ensure the proper handling, safekeeping, and delivery of guests' luggage.

• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.

• Monitor the cleanliness and order of lobby areas, entrances, and waiting zones.

• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).

• Train new staff and reinforce established procedures and protocols.

What you bring:

• Fluency in both Spanish and English is required for this role.

• A minimum of two (2) years of experience in Front Desk or Rooms division roles.

• Experience in a luxury hotel or a similar high-end hospitality environment (2+ years) is highly preferred.

• Proficiency in Opera Software is mandatory.

• Strong ability to navigate and operate all hotel systems with a keen attention to detail.

• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.

• Outstanding interpersonal and communication skills.

• Cultural sensitivity and a strong customer service orientation.

• Guest-centric mindset with a keen understanding of personalized service and guest preferences.

Benefits:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level

• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort

• Uniforms: Complimentary Dry Cleaning for Employee Uniforms

• Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location

• Training & Development: In-house training workshops for line and management employees

• Job Related: Offering complimentary buffet style duty meals

• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

What to Expect:

• Be part of a caring team with a family spirit

• Have opportunities to build a successful career with global potential

• Work in a diverse and challenging environment and engage with the leadership team

• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

About Four Seasons Resort Los Cabos, At Costa Palmas:

Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We look are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site: www.fourseasons.com

Our Careers: jobs.fourseasons.com

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs