Shipping & Customer Service Associate

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Free Parking

Company Events

Descripción de la vacante

A logistics company in Mexico is seeking a Shipping & Customer Service Associate. This role involves handling customer inquiries and coordinating with the warehouse team for timely shipments. Ideal candidates should have a Bachelor's degree and at least a year of experience in customer service related to warehouse operations. The position requires on-site work with a competitive salary between Php18,000 and Php25,000, alongside benefits like HMO and paid leaves.

Formación

• At least 1 year of work experience in customer service in warehouse operations.
• Experience working in customer-focused distribution.
• Willing to work fully on site.

Responsabilidades

• Handle customer inquiries and orders regarding shipment status.
• Coordinate with warehouse team to arrange timely shipments.
• Prepare and maintain accurate shipping documents.
• Resolve operational issues efficiently.

Conocimientos

Customer service skills

Communication skills

Attention to detail

Educación

Bachelor’s Degree

Descripción del empleo

Overview

Client Profile: A Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years.

Position: Shipping & Customer Service Associate

Industry: Japanese Shipping and Cargo Firm

Location: Laguna Technopark Biñan, Laguna

Salary: Php18,000 – Php25,000

Schedule: Monday – Friday (8:00am – 5:00pm)

Work Set up: Work on site

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits
• Free Parking
• Company Events

Job Requirements

• Bachelor’s Degree Holder
• At least 1 years of work experience in customer service in warehouse operations.
• Experience working in customer-focused distribution.
• Willing to work fully on site.
• Willing to work as soon as possible

Job Responsibilities

• Handle customer inquiries and orders via email and phone regarding shipment status, inventory, and delivery schedules.
• Receive delivery instructions from clients and coordinate with the warehouse team to arrange timely shipments.
• Receive delivery instructions from clients and coordinate with the warehouse team to arrange timely shipments.
• Prepare and maintain accurate shipping documents and system records.
• Resolve shipment delays, discrepancies, and other operational issues efficiently.

Recruitment Process

Look for Ms. Lira

Recruitment Process: Face to Face (ONE DAY HIRING PROCESS)

Initial interview

Final interview

JOB OFFER