Analyst- Corporate Credit GDC & ARG

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global financial services company in Mexico City is seeking a Commercial Credit Specialist to manage inbound and outbound campaigns. This role requires exceptional persuasion and negotiation skills to provide financial advice to Card Members and Program Administrators, focusing on resolving account statuses while ensuring outstanding customer service. The successful candidate will benefit from competitive salaries, bonuses, comprehensive health benefits, and a flexible working model.

Servicios

Competitive base salaries

Bonus incentives

Support for financial well-being and retirement

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development and training opportunities

Responsabilidades

• Handle inbound and outbound campaigns with Card Members and Program Administrators.
• Provide financial advice on current and past due scenarios.
• Use persuasive communication and negotiation skills.
• Work to resolve the status of each case presented in corporate accounts.

Conocimientos

Excellent persuasion and negotiation skills

Proven problem solving and decision making

Analytical skills

Excellent writing and verbal communication skills

Ability to work in a dynamic and changing work environment

Proficiency in MS Office

Bi-Lingual (English/Spanish)

Proactivity

Personal Accountability

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Commercial Credit Specialist handles inbound and outbound campaigns with a dynamic volume of calls with Card Members and Program Administrators to provide financial advice on current and past due scenarios, using persuasive communication and negotiation skills and working to resolve the status of each case presented in corporate accounts, balancing collection efforts while delivering an extraordinary customer service.

• Excellent persuasion and negotiation skills
• Proven problem solving and decision making
• Analytical skills
• Excellent writing and verbal communication skills.
• Ability to work in a dynamic and changing work environment.
• Proficiency in MS Office
• Bi-Lingual (English/Spanish)
• Proactivity
• Personal Accountability

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.