AI-Driven Account Specialist for SMB Success

Salesforce; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Salesforce Small Business Account Specialist role in Mexico City focuses on qualifying product fit with prospective and current customers, acting as a trusted advisor, and driving online sales with self-service resources.

The position requires understanding business needs, articulating product value, and guiding customers through demos while maintaining high customer satisfaction and revenue attainment.

Qualifications

• Undergraduate degree or equivalent work experience preferred.
• 2+ years sales or relevant customer-facing experience.
• CRM experience is a plus.

Responsibilities

• Engage with prospective and current customers to qualify product fit via multiple channels.
• Understand the prospect’s business needs and act as a trusted advisor.
• Present and demo business value of products tailored to customer needs.
• Record customer interactions in Salesforce CRM.

Skills

Self-learning

Sales drive

Troubleshooting

Communication

Multi-tasking

English proficiency

Adaptability

Time management

Omnichannel

Accountability

Education

Undergraduate degree or equivalent

Tools

Salesforce CRM

Job description

Salesforce Small Business Account Specialist role in Mexico City focuses on qualifying product fit with prospective and current customers, acting as a trusted advisor, and driving online sales with self-service resources.

The position requires understanding business needs, articulating product value, and guiding customers through demos while maintaining high customer satisfaction and revenue attainment.