Small Business Growth Account Specialist

Leadout Capital; Ciudad de México; On-site; MXN 360,000 - 540,000; Full time

Job summary

Salesforce in Mexico City seeks a Small Business Account Specialist to ensure our customers receive an exceptional experience by understanding business needs and mapping them to effective solutions.

You will drive online sales, demonstrate product value, and educate customers on self-service resources while keeping multi-channel inquiries organized in Salesforce. In a fast-paced, performance-driven environment, you will negotiate terms and contribute to time-to-value goals.

Qualifications

• Undergraduate degree or equivalent work experience.
• 2+ years in sales or customer-facing roles.
• CRM experience is a plus.
• Strong English communication is required.

Responsibilities

• Qualify product fit via multiple channels and understand customer needs.
• Demonstrate product value and tailor demos to client requirements.
• Handle billing questions and assist with contract terms.
• Record interactions and ensure high customer satisfaction.
• Collaborate with teams to drive time-to-value and improvements.

Skills

Customer empathy

Communication

Problem solving

Time management

Multi-tasking

English fluency

Adaptability

Education

Undergraduate degree or equivalent work experience

Tools

Salesforce CRM

Job description

Salesforce in Mexico City seeks a Small Business Account Specialist to ensure our customers receive an exceptional experience by understanding business needs and mapping them to effective solutions.

You will drive online sales, demonstrate product value, and educate customers on self-service resources while keeping multi-channel inquiries organized in Salesforce. In a fast-paced, performance-driven environment, you will negotiate terms and contribute to time-to-value goals.