VIP Smartphone Tech Support Specialist (Milan)

Northreach; Milano; On-site; EUR 42,000 - 62,000; Full time

Job summary

Northreach is seeking a Technical Customer Support Agent for Milan to assist VIP customers via phone and email, delivering expert technical support for smartphones and related devices.

You will apply in-depth hardware, software, and OS knowledge to troubleshoot issues, escalate where needed, and collaborate with our team to uphold exceptional service standards for international clients.

Qualifications

• VIP customer service or technical support experience preferred.
• Strong knowledge of hardware, software, and mobile OS.
• Excellent communication and problem-solving skills.
• Fluency in Italian.

Responsibilities

• Provide technical support via phone and email to VIP customers.
• Troubleshoot hardware/software issues on electronic devices.
• Collaborate with the team to maintain high service standards.

Skills

Italian fluency

Technical troubleshooting

Customer focus

Excellent communication

Education

College diploma or higher

Job description

Northreach is seeking a Technical Customer Support Agent for Milan to assist VIP customers via phone and email, delivering expert technical support for smartphones and related devices.

You will apply in-depth hardware, software, and OS knowledge to troubleshoot issues, escalate where needed, and collaborate with our team to uphold exceptional service standards for international clients.