IT Support Engineer - Italy

Sungrow Deutschland GmbH; Milano; Sur place; EUR 36 000 - 52 000; Plein temps

Résumé du poste

Sungrow Deutschland GmbH in Milan seeks an IT Support Specialist to deliver hybrid Level 1 and Level 2 support across Italy and Southern Europe. You will manage devices, apply Intune policies, and enforce security with Defender and Conditional Access.

Join a regional IT team, handle incidents with Jira and Zendesk, and maintain knowledge bases. Fluency in Italian and English is required; Chinese is optional.

Qualifications

• 2–5 years of combined Level 1/2 IT support experience.
• Proficient in Microsoft 365 and Windows OS.
• Experience with Jira, Zendesk or ServiceNow.
• Fluent in Italian and English (C1); Chinese is optional.
• Experience with Intune/Endpoint Manager, Defender or Fortinet is an advantage.
• Solid networking fundamentals (VPN, firewall, VoIP).
• ITIL Foundation certification is an advantage.

Responsabilités

• Deliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.
• Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
• Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
• Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
• Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
• Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
• Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.

Connaissances

IT support

Microsoft 365

Windows OS

Italian

English

Chinese

Networking fundamentals

VPN

VoIP

Firewall

ITIL Foundation

Outils

Jira

Zendesk

ServiceNow

Intune/Endpoint Manager

Microsoft Defender

Fortinet

Description du poste

Your mission

Ciao a tutti! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our Italian operations. Curious what this is all about? Let’s dive right in:

• Deliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.
• Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
• Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
• Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
• Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
• Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
• Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.

Your profile

All right, all right, that was intriguing, wasn’t it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:

• 2-5 years of experience in a combined Level 1 and Level 2 IT support role.
• Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
• Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
• Fluency in Italian and English (C1) is required, or Chinese (not mandatory).
• Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
• A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
• ITIL Foundation certification is considered an advantage.

Why us?

Join a dynamic IT team at the heart of our operations in Italy, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.