IT Support Engineer - Italy

Sungrow Europe - Welcome traveler!; Milano; On-site; EUR 32,000 - 52,000; Full time

Job summary

Sungrow Europe is seeking an IT Support specialist to deliver hybrid Level 1 and Level 2 support for users in Milan and across Southern Europe. You will administer devices with Microsoft Intune, enforce security using Defender and Conditional Access, and collaborate with regional teams to implement global standards.

You will handle incidents via Jira and Zendesk, support IT asset management, and provide user guidance and training while maintaining a robust knowledge base.

Qualifications

• 2-5 years of combined Level 1/2 IT support experience.
• Experience with Microsoft 365 (Exchange, Teams, SharePoint) and Windows OS.
• Hands-on with Jira, Zendesk or ServiceNow for ITSM.
• Fluency in Italian and English (C1); Chinese OK but not mandatory.
• Knowledge of Intune/Endpoint Manager, Defender suite, Fortinet is a plus.
• Strong networking fundamentals incl. VPN, firewall, VoIP.
• ITIL Foundation certification is an advantage.

Responsibilities

• Provide hybrid Level 1 and Level 2 IT support to end-users in Milan and across Southern Europe.
• Administer devices and ensure policy compliance via Microsoft Intune.
• Implement and operate security measures with Defender and Conditional Access.
• Collaborate with regional IT teams to align with global standards.
• Resolve incidents using ITSM tools like Jira and Zendesk; drive process improvements.
• Oversee IT asset management, procurement, and local infrastructure for Milan.
• Provide user guidance and basic IT training; maintain knowledge base documentation.

Skills

IT support

Windows OS

Microsoft 365

ITSM tools

Networking basics

Intune

Defender

Fortinet

VPN

VoIP

Italian

English

Education

ITIL Foundation (advantage)

Tools

Jira

Zendesk

ServiceNow

Microsoft Intune

Microsoft Defender

Fortinet

Job description

Your mission

Ciao a tutti! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our Italian operations. Curious what this is all about? Let’s dive right in:

• Deliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.
• Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
• Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
• Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
• Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
• Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
• Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.

Your profile

All right, all right, that was intriguing, wasn’t it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:

• 2-5 years of experience in a combined Level 1 and Level 2 IT support role.
• Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
• Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
• Fluency in Italian and English (C1) is required, or Chinese (not mandatory).
• Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
• A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
• ITIL Foundation certification is considered an advantage.

Why us?

Join a dynamic IT team at the heart of our operations in Italy, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.