Bilingual Technical Support Associate (Italian/English)

Masimo; Lombardia; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Masimo is seeking a Technical Support Administrative role to deliver first- and second-level technical support to customers from our Milan office. The role collaborates with Sales and Product Marketing to ensure high customer satisfaction and requires 1–2 years in customer service, plus fluency in Italian and English.

The position reports to the Technical Service Manager and offers on-site work in Milan, with a potential for after-hours on-call rotation.

Qualifikationen

• 1-2 years of experience in a customer service role.
• Proficiency with PC-based systems and applications.
• Fluent Italian and English, with strong written and verbal communication skills.
• Ability to work on a rotating after-hours on-call schedule.

Aufgaben

• Receive and respond to technical support requests by telephone and email, providing first- and second-level support and training to end users.
• Document complaints and product failures in accordance with the Masimo Quality System, and initiate repair or replacement of failed or defective products.
• Act as the customer advocate for service-related matters, maintaining service account activities and following issues through to closure.
• Provide technical support to the Sales team and communicate field feedback, product suggestions, improvements, and enhancements to Product Marketing.
• Maintain troubleshooting knowledge and training materials, follow Technical Bulletins, identify customer training needs, and propose appropriate solutions.
• Review technical training and user-interface documentation and contribute to improvements in Technical Support processes and procedures.

Kenntnisse

Customer service

Italian language

English language

Tools

PC-based systems

Jobbeschreibung

Masimo is seeking a Technical Support Administrative role to deliver first- and second-level technical support to customers from our Milan office. The role collaborates with Sales and Product Marketing to ensure high customer satisfaction and requires 1–2 years in customer service, plus fluency in Italian and English.

The position reports to the Technical Service Manager and offers on-site work in Milan, with a potential for after-hours on-call rotation.