Technical Customer Support Agent (Milan)

Northreach; Milano; On-site; EUR 42,000 - 62,000; Full time

Job summary

Northreach is seeking a Technical Customer Support Agent for Milan to assist VIP customers via phone and email, delivering expert technical support for smartphones and related devices.

You will apply in-depth hardware, software, and OS knowledge to troubleshoot issues, escalate where needed, and collaborate with our team to uphold exceptional service standards for international clients.

Qualifications

• VIP customer service or technical support experience preferred.
• Strong knowledge of hardware, software, and mobile OS.
• Excellent communication and problem-solving skills.
• Fluency in Italian.

Responsibilities

• Provide technical support via phone and email to VIP customers.
• Troubleshoot hardware/software issues on electronic devices.
• Collaborate with the team to maintain high service standards.

Skills

Italian fluency

Technical troubleshooting

Customer focus

Excellent communication

Education

College diploma or higher

Job description

Technical Customer Support Agent (Milan)

About the job Technical Customer Support Agent (Milan)

We are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.

What You'll Do:

• Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
• Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
• Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
• Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.

What We're Looking For:

• Passion for technology and a keen interest in electronic products, especially smartphones.
• Excellent communication skills, with fluency in spoken Italian.
• Strong problem-solving abilities and a customer-focused approach.
• Previous experience in technical customer service or support roles preferred.
• College Diploma or higher education level is required.