Italian-speaking Customer Support Agent – Remote

Cross Border Talents; Roma; Remote; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Relocation support

Remote work

Upskill training

Monthly productivity bonus

Job summary

Cross Border Talents is seeking a frontline support specialist to be the first contact for customers by phone and email. You will provide roadside assistance, support the brand’s app and digital services, and handle general customer service requests for a demanding clientele that expects premium service.

Responsibilities include handling 30–50 inquiries daily, providing 24/7 breakdown support, collecting case details, and guiding bookings and product activations.

Qualifications

• Native-level Italian or C1 proficiency required.
• English at least B2 level.
• Strong customer focus and problem-solving skills.
• Excellent written and oral communication.
• Typing speed 25 words per minute with high accuracy.

Responsibilities

• Handle 30–50 calls and emails daily.
• Provide 24/7 roadside assistance and recovery support.
• Assist customers with mobile app and digital services.
• Guide service purchases and appointment bookings.
• Address warranty, maintenance, and dealership inquiries.
• Escalate complex cases to back office.

Skills

Italian (native/C1)

English (B2)

Customer service

Problem solving

Multitasking

Typing 25 wpm

Android/iOS basics

Tools

PC skills

Android

iOS

Job description

Join the frontline support team. You will be the first point of contact for customers by phone and email. You will provide roadside assistance, support customers with the brand's app and digital services, and handle general customer service requests for a demanding clientele that expects premium service.

Key responsibilities

• Handle 30–50 incoming calls and emails per day
• Provide 24/7 roadside assistance, including breakdown and recovery support, following strict safety guidelines
• Collect the details needed for each case, including vehicle data, customer details and GPS location
• Support customers with the brand's mobile app and digital services, including login, account issues and activating or deactivating features
• Guide customers through service purchases, appointment booking and vehicle monitoring
• Answer first-line enquiries on warranty, maintenance and dealership information
• Manage workshop complaints and goodwill requests, and elevate complex cases to the back office

Requirements

• Native-level or C1 Italian
• B2 English
• Advanced PC skills and basic knowledge of Android and iOS
• Excellent written and oral communication
• Strong customer focus, problem-solving and multitasking skills
• Typing speed of at least 25 words per minute with 85% accuracy
• Geographical knowledge and a driving licence are a plus

What we offer

• Competitive monthly salary, with scheduled salary increases
• Monthly productivity bonus
• Relocation support
• 10 days of upskill training and continuous development
• Remote work, with occasional on-site presence in Athens
• Rotating shifts, Monday to Friday, including occasional weekends