VIP Casino Concierge & Partnerships Lead

MSC Cruises; Napoli; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global cruise line is seeking a Casino VIP Services Consultant in Naples, Italy. This role is responsible for developing strategic relationships with VIP casino clients, ensuring exceptional service and handling all guest requests. Candidates should have at least 2 years of customer service experience, proficiency in multiple languages including Italian and English, and a customer-focused attitude. Join a dynamic team dedicated to providing remarkable experiences and driving company revenue.

Competenze

• At least 2 years of customer service and sales experience.
• Fluent in Italian and English, plus two other languages preferred.
• Good knowledge of Microsoft Office.

Mansioni

• Assist casino guests in redeeming rewards and promoting MSC products.
• Be the main point of contact for casino clients to ensure customer satisfaction.
• Interact effectively with a multicultural clientele.

Conoscenze

Customer service experience

Sales skills

Multilingual (Italian, English, French, German)

Microsoft Office proficiency

Attention to detail

Multitasking skills

Formazione

University degree (Linguistic studies, Economics, Business Administration, Marketing & Communications)

Descrizione del lavoro

A global cruise line is seeking a Casino VIP Services Consultant in Naples, Italy. This role is responsible for developing strategic relationships with VIP casino clients, ensuring exceptional service and handling all guest requests. Candidates should have at least 2 years of customer service experience, proficiency in multiple languages including Italian and English, and a customer-focused attitude. Join a dynamic team dedicated to providing remarkable experiences and driving company revenue.