VIC & Client Development Manager

ANTONIOLI GROUP; Pavia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury retail company seeking a VIC & Client Development Manager to launch its Very Important Client program. The role involves identifying, acquiring, and nurturing High-Net-Worth Individuals through tailored experiences and exclusive partnerships. Ideal candidates will have experience in luxury retail or clienteling, strong communication skills, and a HNWI client network. This position offers a full-time contract and competitive salary based on experience.

Competenze

• 3–4 years of experience in luxury fashion, retail, or client development.
• Ability to balance analytical skills with high-touch social skills.
• Fluent in English and Italian.

Mansioni

• Identify and recruit new VICs / HNWI clients across global markets.
• Design and implement Antonioli Group’s first VIC engagement program.
• Coordinate freelance personal shoppers to manage clients globally.

Conoscenze

Experience in luxury retail

Strong HNWI client network

Excellent negotiation and communication skills

Analytical skills

Entrepreneurial mindset

Descrizione del lavoro

Antonioli Group is seeking a VIC & Client Development Manager to launch and develop our Very Important Client program across all group brands: Antonioli retail & e-commerce, Ann Demeulemeester, 44 Label Group, Sogni, and Volt Club.

This role will play a key strategic and operational function: identifying, acquiring, and nurturing High-Net-Worth Individuals (HNWI) and Very Important Clients (VICs) through tailored experiences, personal shopping services, and exclusive partnerships. The ideal candidate has experience in luxury retail, hospitality, or clienteling, and a proven track record in developing strong relationships with top clients.

You will also coordinate a network of freelance personal shoppers and external partners, building a scalable system to expand Antonioli Group’s influence and revenue among top-spending clientele.

Key Responsibilities

• Client Acquisition & Development
• Identify and recruit new VICs / HNWI clients across global markets.
• Build strong personal relationships with top clients through one-to-one attention, gifting, and events.
• Create client profiles (qualitative + quantitative data) to inform segmentation and engagement strategies.
• VIC Program Creation
• Design and implement Antonioli Group’s first VIC engagement program.
• Develop exclusive events, previews, private shopping sessions in collaboration with brands.
• Collaborate with CRM, marketing, and retail teams to ensure consistent, high-level client experiences across touchpoints.
• Personal Shopping & Partnerships
• Coordinate freelance personal shoppers to manage clients globally.
• Develop affiliation / commission structures for external partners who bring in top clients.
• Ensure luxury service standards in every interaction, both in-store and online.
• Events & Experiences
• Plan and host exclusive events for VICs across Milan, Ibiza, Lugano, and other key locations.
• Partner with brands carried by Antonioli to secure exclusive capsules, previews, and limited drops.
• Lead client gifting initiatives and other high-touch experiences.
• Strategy & Analytics
• Define KPIs (client spend, retention, new VIC acquisition).
• Track performance of VIC program, reporting regularly to leadership.
• Monitor competitor activities and luxury retail benchmarks to keep Antonioli Group competitive.

Ideal Profile

• 3–4 years of experience in luxury fashion, retail, or client development.
• Strong HNWI client network or proven ability to build relationships with HNWI and VICs.
• Experience managing personal shopping / clienteling programs.
• Ability to balance analytical skills (KPI tracking, CRM data) with high-touch social skills (entertaining clients, hosting events).
• Excellent negotiation and communication skills; entrepreneurial mindset.
• Strong knowledge of the luxury fashion landscape and its key players.
• Fluent in English; Italian.

We offer a temporary or permanent contract.

Salary will be commensurate to experience.

Working hours: full-time from Monday to Friday.

Workplace: Milan