Technical Service Representative

KNF Italia s.r.l.; Cernusco sul Naviglio; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A family-owned pump manufacturer based in Cernusco sul Naviglio is seeking a Technical Service Representative. This role involves managing the complaint and return processes, collaborating with various departments, and providing detailed technical support to customers. Candidates should have a technical diploma in mechatronics, good English skills, and experience in customer service. The position offers a six-month internship contract aimed at employment, along with expense reimbursement and meal vouchers.

Servizi

Expense reimbursement

Daily meal vouchers

Professional development opportunities

Competenze

• Technical diploma or degree in a mechatronics profile is mandatory.
• Excellent spoken and written English skills required.
• Proven experience in customer service or complaint management is an asset.

Mansioni

• Manage the complaint and return process from start to finish.
• Collaborate with internal departments for efficient process management.
• Provide professional customer communication and technical support.

Conoscenze

Technical diploma or degree in mechatronics

Good spoken and written English

Excellent knowledge of MS Office

Category B driving license

Experience in customer service

Formazione

Technical diploma or degree

Strumenti

SAP (MM/SD/CS)

CRM systems

Descrizione del lavoro

Technical Service Representative

KNF Italia

Founded in 2006 by Kurt Neuberger in Freiburg, Germany, KNF is an independent, family‑owned company that designs, manufactures, and distributes diaphragm pumps and systems for handling gases and liquids. KNF Italy manages sales and services throughout the national territory, offering advanced and highly customizable solutions for demanding sectors such as medical, environmental, digital printing, and analytical.

Where we work

Cernusco sul Naviglio – Milan

Main Responsibilities

• Full management of the “Complaint & Return” process: customer contact, RMA opening, monitoring incoming materials, initial technical inspection, and subsequent handling of materials (shipment to subsidiaries, repair offers to customers, returns to customers, closure and reporting).
• Interface and collaboration with internal departments such as Order Office, Sales Office, Logistics, and Administration.
• Written and spoken communication in English for managing the process with foreign subsidiaries.
• Professional communication and technical support to customers in collaboration with internal departments.
• Accurate tracking of time and costs related to managed processes.
• Participation in technical training and refresher courses at foreign subsidiaries.
• Compliance with safety regulations and company procedures.

Required Skills

• Technical diploma or degree in a mechatronics profile.
• Good spoken and written English.
• Excellent knowledge of MS Office (Excel, Outlook, Word).
• Own vehicle – Category B driving license.
• Previous experience in customer service or complaint management in a technical environment and knowledge of SAP (MM/SD/CS) or CRM systems is a plus.

Soft Skills

• Effective communication: active listening and clear expression in Italian and English.
• Empathy and customer orientation, with the ability to handle situations professionally.
• Stress management: ability to remain calm and focused under pressure.
• Organization and precision in carrying out assigned tasks.
• Proactivity: initiative, results orientation, and problem‑solving attitude.
• Flexibility and adaptability to changing priorities.
• Teamwork skills.

What We Offer

Dynamic company with a value‑oriented culture and flat hierarchies, offering interesting professional development opportunities in a growing multinational environment.

• Six‑month internship contract aimed at employment
• Expense reimbursement
• Daily meal vouchers

Contact

Andrea Amati – General Manager, KNF Italia

Email: [e-mail]

LinkedIn: Andrea Amati