Technical Customer Support

Fedrigoni SpA; Verona; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the paper industry is seeking a Technical Customer Support agent based in Verona, Italy. The role involves providing technical support to customers, addressing quality issues, and conducting product training. Ideal candidates should have strong problem-solving skills, a background in paper making processes, and fluency in both Italian and English. Regular travel within Italy and abroad is expected. Join a dynamic team and contribute to innovative solutions in a supportive environment.

Competenze

• Proven experience in technical support for products in the paper industry.
• Fluency in Italian and English is mandatory.
• Strong ability to build customer relationships and loyalty.

Mansioni

• Provide technical support and consultancy to customers.
• Address quality issues and develop product trials.
• Organize training and support for customers and colleagues.
• Conduct market and competitor analysis.

Conoscenze

Technical support skills

Problem-solving

Organizational skills

Communication skills

Knowledge of paper making process

Market insight

Descrizione del lavoro

Technical Customer Support page is loaded## Technical Customer Supportlocations: Veronaposted on: Posted Yesterdayjob requisition id: JR-0000100931At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do.We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.**At Fedrigoni you will discover extraordinary\* *every day.*****The role designed for you**In your role as **Technical Customer Support** for the Global market reporting directly to the Head of Technical Customer Support based in Italy:* You will provide technical support in close contact with our customers.* As part of the Technical Customer Support team, you will help Customer solving quality issues, providing technical consultancy, developing projects and offering support for product qualifications and trials.* You will provide technical support for customers and end-users including problem solving, root cause analysis, recommendation of new product development and support for product trials at converters and end-user’s premises.* You will organize immediate customer/end user visits or remote support in case of complex technical claims and technical consultancy.* You will provide converting and product training to both customers and colleagues.* You will gather the customer inquiries for their technical and commercial feasibility in order to initiate new product development projects in alignment with company processes.* You will provide understanding of customers and end users needs and drive innovation by suggesting current solutions’ development.* You will present the new product portfolio and its technical capabilities to customers in co-operation with our Marketing and Commercial teams.**The Attitudes And Skills We’re Looking For*** You have a high level of knowledge and experience of conversion, printing and application technology. You have production knowledge related to paper making process and general knowledge related to standard laboratory testing and R&D methods.* You are an excellent problem solver; you have strong organization and communication skills to building long-lasting relationships with internal and external functions (spoken and written).* You are accountable, engaged and highly motivated at work, and able to work under pressure.* You have a high insight of the market and competitor benchmarking* You can build customer loyalty and foster a customer-centric team environment.* You are available to travel frequently in Italy and abroad.* You are fluent in Italian and English**What You Can Expect From Our Selection Process**Interview with the Head of Customer Success and Global HR Business Partner.**Based in:** Verona, Fedrigoni Innovation Center (Italy)We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.**Learn more about life at Fedrigoni:**[](blob:https://fedrigoni.wd3.myworkdayjobs.com/b81fb686-8630-4680-a0d4-e44f3e786c0e)0:00 / 2:00