Team Lead, Client Relations – Fintech

VIVA-COM GmbH; Padova; Presencial; EUR 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based bonus

Comprehensive benefits package

Resumo da oferta

Viva.com in Italy is seeking an experienced Direct Team Leader to oversee our field-based Client Relationship Representatives. The role requires 5+ years promoting services and leading teams in a fast-paced financial services environment.

You will set strategies to hit targets, ensure outstanding service, monitor performance, coach staff, and handle escalated client issues. A mindset open to AI-powered tools and collaboration is preferred.

Qualificações

• 5+ years promoting company services and leading teams in a fast-paced environment, preferably in financial services.

Responsabilidades

• Lead, manage, and motivate the Client Relationship Representatives team.
• Develop and implement strategies to achieve team targets and goals.
• Ensure outstanding customer service and satisfaction.
• Monitor and evaluate team performance, providing feedback and training as necessary.
• Handle escalated client issues with resiliency and professionalism.
• Maintain an organized schedule and diary management.
• Interest in AI-powered tools and openness to AI-enhanced environments.
• Foster a collaborative and supportive team environment.

Conhecimentos

Leadership

Team management

Business development

CRM systems

English

Italian

AI mindset

Communication

Computer literacy

Ferramentas

CRM software

Descrição da oferta de emprego

Viva.com in Italy is seeking an experienced Direct Team Leader to oversee our field-based Client Relationship Representatives. The role requires 5+ years promoting services and leading teams in a fast-paced financial services environment.

You will set strategies to hit targets, ensure outstanding service, monitor performance, coach staff, and handle escalated client issues. A mindset open to AI-powered tools and collaboration is preferred.