Lead Field-Based Client Relations – Fintech

VIVA-COM GmbH; Verona; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

International fintech environment

Job summary

Viva.com is seeking an experienced Direct Team Leader to oversee our Field-based Client Relationship Representatives. The role focuses on guiding a high-performing team, promoting the company's services, and achieving ambitious targets in a fast-paced fintech environment.

The ideal candidate has 5+ years in business development, strong leadership and CRM experience, and fluency in English and Italian. The position offers a permanent contract and performance-based bonuses.

Qualifications

• 5+ years in business development in fast-paced environments.
• Experience leading client relationship teams.
• Knowledge of financial products and services.
• Proficient in CRM systems.
• Fluent in English and Italian.

Responsibilities

• Lead and motivate Client Relationship Representatives.
• Develop strategies to meet team targets.
• Ensure outstanding customer service.
• Monitor performance and provide training.
• Handle escalated client issues with professionalism.

Skills

Leadership

Team management

Business development

CRM experience

AI mindset

Communication skills

English fluency

Italian fluency

Tools

CRM systems

Job description

Viva.com is seeking an experienced Direct Team Leader to oversee our Field-based Client Relationship Representatives. The role focuses on guiding a high-performing team, promoting the company's services, and achieving ambitious targets in a fast-paced fintech environment.

The ideal candidate has 5+ years in business development, strong leadership and CRM experience, and fluency in English and Italian. The position offers a permanent contract and performance-based bonuses.