Senior Team Lead, Client Relations – Fintech (NE)

VIVA-COM GmbH; Piemonte; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Competitive salary

Job summary

Viva.com in Italy is seeking an experienced Direct Team Leader to oversee Client Relationship Representatives. You will mentor a field-based/in-house team, drive performance against targets, and ensure exceptional customer service across European markets.

The role requires 5+ years in business development within fast-paced financial services, fluent English and Italian, and a passion for AI-enabled tools. A permanent Employer of Record contract with a competitive bonus and robust benefits await.

Qualifications

• 5+ years of experience leading teams in a fast-paced environment, preferably in financial services.
• Experience promoting company services and achieving targets.
• Fluent in English and Italian with strong communication skills.

Responsibilities

• Lead, manage, and motivate the Client Relationship Representatives team.
• Develop and implement strategies to reach team targets and improve performance.
• Ensure outstanding customer service and client satisfaction.
• Monitor and evaluate team performance; provide feedback and training.
• Handle escalated client issues with resilience and professionalism.
• Maintain an organized schedule and diary management.
• Promote AI-powered tools and AI-enhanced workflows within teams.
• Foster collaboration and a supportive team environment.
• Drive business development activities and CRM-driven relationship growth.
• Communicate effectively with internal stakeholders and clients.

Skills

Team leadership

Client relationship management

CRM systems

Communication

Interpersonal skills

Bilingual English-Italian

Tools

CRM software

Job description

Viva.com in Italy is seeking an experienced Direct Team Leader to oversee Client Relationship Representatives. You will mentor a field-based/in-house team, drive performance against targets, and ensure exceptional customer service across European markets.

The role requires 5+ years in business development within fast-paced financial services, fluent English and Italian, and a passion for AI-enabled tools. A permanent Employer of Record contract with a competitive bonus and robust benefits await.