Fintech Client Relations Team Lead – Growth & AI-Driven Ops

Viva; Torino; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Group medical plan

Job summary

Viva seeks an experienced Direct Team Leader to oversee Client Relationship Representatives, driving performance and client satisfaction in a fast-paced fintech environment. You will manage in-house and field-based teams, promote AI-enhanced processes, and ensure service excellence across Europe.

The role emphasizes strategic leadership, schedule coordination, and escalated issue resolution, with a focus on cross-functional collaboration and measurable results.

Qualifications

• 5+ years in business development or client relations, in fintech or financial services.
• Strong leadership and mentoring abilities.
• Excellent written and verbal communication in English and Italian.

Responsibilities

• Lead and motivate the Client Relationship Representatives team.
• Set strategy to reach team targets and improve client satisfaction.
• Oversee scheduling and diary management.
• Handle escalated client issues with professionalism.
• Collaborate with other teams on AI-powered initiatives.

Skills

Leadership

Team management

Communication

CRM experience

Bilingual English Italian

Tools

CRM systems

AI mindset

Job description

Viva seeks an experienced Direct Team Leader to oversee Client Relationship Representatives, driving performance and client satisfaction in a fast-paced fintech environment. You will manage in-house and field-based teams, promote AI-enhanced processes, and ensure service excellence across Europe.

The role emphasizes strategic leadership, schedule coordination, and escalated issue resolution, with a focus on cross-functional collaboration and measurable results.