Fintech Direct Team Lead - Client Relations, AI-Ready

Viva; Verona; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus

Comprehensive benefits package

EOR permanent contract

Zusammenfassung

Viva.com is seeking a Direct Team Leader in Italy to oversee field-based Client Relationship Representatives, driving promo of Viva.com's services in a fast-paced financial sector. You will lead, coach, and align the team with strategic targets, ensuring top-tier client service across diverse markets.

Fluency in English and Italian is essential. The role offers a permanent EOR contract, with a performance-based bonus and a comprehensive benefits package in a dynamic, international fintech

Qualifikationen

• 5+ years of experience in business development within a fast-paced environment, preferably a financial services institution.
• Understanding of financial products/services features and advantages.
• Experience working with Customer Relationship Management (CRM) systems.
• Resiliency and the ability to handle objections effectively.
• Computer literacy and an AI tech mindset.
• Leadership and team management experience.
• Proven track record in business development and business services promotional activities.
• Excellent communication and interpersonal skills.
• Fluent in English and Italian.

Aufgaben

• Lead, manage, and motivate the Client Relationship Representatives team.
• Develop and implement strategies to achieve team targets and goals.
• Ensure outstanding customer service and satisfaction.
• Monitor and evaluate team performance, providing feedback and training as necessary.
• Handle escalated client issues and objections with resiliency and professionalism.
• Maintain an organized schedule and diary management.
• Interest in AI-powered tools and openness to promote working in AI-enhanced environments
• Foster a collaborative and supportive team environment.

Kenntnisse

CRM systems

AI mindset

Team leadership

Business development

Communication

Tools

CRM systems

Jobbeschreibung

Viva.com is seeking a Direct Team Leader in Italy to oversee field-based Client Relationship Representatives, driving promo of Viva.com's services in a fast-paced financial sector. You will lead, coach, and align the team with strategic targets, ensuring top-tier client service across diverse markets.

Fluency in English and Italian is essential. The role offers a permanent EOR contract, with a performance-based bonus and a comprehensive benefits package in a dynamic, international fintech