FinTech Team Lead – Client Relationships (North West)

VIVA-COM GmbH; Torino; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Job summary

Viva.com seeks an experienced Direct Team Leader to supervise and develop its Client Relationship Representatives (In-House / Field Based). The role demands 5+ years in business development, leadership within financial services, and proficiency with CRM systems.

Fluency in English and Italian is required; EOR-based permanent contract and performance bonuses are offered. You will lead a dynamic fintech team in a fast-paced, international environment, driving customer satisfaction and high

Qualifications

• 5+ years of experience in business development within a fast-paced environment, preferably a financial services institution.
• Experience with CRM systems and customer relationship management required.
• Strong communication and interpersonal skills in English and Italian.

Responsibilities

• Lead and motivate the Client Relationship Representatives team.
• Develop and implement strategies to achieve team targets.
• Ensure outstanding customer service and satisfaction.
• Monitor and evaluate team performance; provide feedback and training.
• Handle escalated client issues with resilience and professionalism.
• Maintain an organized schedule and diary management.

Skills

Leadership

CRM experience

Communication

English

Italian

AI mindset

Team management

Tools

CRM systems

AI tools

Job description

Viva.com seeks an experienced Direct Team Leader to supervise and develop its Client Relationship Representatives (In-House / Field Based). The role demands 5+ years in business development, leadership within financial services, and proficiency with CRM systems.

Fluency in English and Italian is required; EOR-based permanent contract and performance bonuses are offered. You will lead a dynamic fintech team in a fast-paced, international environment, driving customer satisfaction and high