Support Consultant | Relocation To Sofia, Bulgaria With Romanian And English (M/F/D)

TELUS Digital; Italia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Flight tickets covered

Fully paid training

Health insurance

Benefits program

Job summary

TELUS Digital Bulgaria is hiring a Support Consultant to deliver high-quality customer service for the world’s largest search engine. The role requires fluent Romanian and English, and offers relocation assistance to Sofia, including accommodation and flight coverage.

You will train in our processes, work across phone, email and chat, and help customers maximize product usage. You will join a dynamic international team, with a comprehensive benefits package and ongoing learning opportunities

Qualifications

• Fluent Romanian and English communication skills.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Active listening and problem-solving skills.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet customer needs.
• Engage customers through phone, email and chat.
• Resolve customer inquiries within agreed SLAs using knowledge base and protocols.
• Meet or exceed performance goals for call handling time, first-call resolution, and CSAT scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Fluent Romanian

Fluent English

CRM tools

Ticketing systems

Tools

CRM software

Ticketing systems

Job description

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Romanian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Flight Tickets Covered - we handle your travel to Sofia
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

Key Responsibilities:

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

• Fluent Romanian and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Support Consultant | Relocation to Sofia, Bulgaria with Romanian and English (m/f/d) IT