Albanian & English Service Desk Agent - Relocation to Sofia

TELUS Digital; Italia; On-site; EUR 12,000 - 24,000; Full time

Benefits offered by this job

Fully paid training

Stable job and career development

Additional health insurance

50+ benefits and services to choose

Positive international working

Relocation package

Job summary

TELUS Digital Bulgaria is seeking a motivated Service Desk Agent with Albanian & English to join our international support team in Sofia. You will answer inquiries, identify customer needs and deliver multichannel product support via phone, email, chat or tickets.

No prior experience is required as we provide fully paid training, relocation assistance to Sofia, health insurance and 50+ benefits. A positive, collaborative environment and clear growth paths await you.

Qualifications

• Fluent in Albanian and English with excellent communication skills.
• No specific background required; training is provided.
• Ability to work across phone, email, chat and ticket systems.

Responsibilities

• Identify and assess customers' needs.
• Assist with general inquiries, product support and troubleshooting via multiple channels.
• Deliver high-quality customer experience and satisfaction.

Skills

Albanian language

English language

Multichannel support

Customer service

Tools

Phone

Email

Chat

Tickets

Job description

TELUS Digital Bulgaria is seeking a motivated Service Desk Agent with Albanian & English to join our international support team in Sofia. You will answer inquiries, identify customer needs and deliver multichannel product support via phone, email, chat or tickets.

No prior experience is required as we provide fully paid training, relocation assistance to Sofia, health insurance and 50+ benefits. A positive, collaborative environment and clear growth paths await you.