Service Desk Agent (M/W/D) – Albanian & English (M/F/D) | Relocation To Sofia, Bulgaria

TELUS Digital; Italia; On-site; EUR 12,000 - 24,000; Full time

Benefits offered by this job

Fully paid training

Stable job and career development

Additional health insurance

50+ benefits and services to choose

Positive international working

Relocation package

Job summary

TELUS Digital Bulgaria is seeking a motivated Service Desk Agent with Albanian & English to join our international support team in Sofia. You will answer inquiries, identify customer needs and deliver multichannel product support via phone, email, chat or tickets.

No prior experience is required as we provide fully paid training, relocation assistance to Sofia, health insurance and 50+ benefits. A positive, collaborative environment and clear growth paths await you.

Qualifications

• Fluent in Albanian and English with excellent communication skills.
• No specific background required; training is provided.
• Ability to work across phone, email, chat and ticket systems.

Responsibilities

• Identify and assess customers' needs.
• Assist with general inquiries, product support and troubleshooting via multiple channels.
• Deliver high-quality customer experience and satisfaction.

Skills

Albanian language

English language

Multichannel support

Customer service

Tools

Phone

Email

Chat

Tickets

Job description

Are you ready to take the next step in your career?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Customer Support Specialist with Albanian and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in Albanian & English and have excellent communication skills.
We Offer:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation package for candidates outside Bulgaria

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

EU Permit is required to apply

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Service Desk Agent (m/w/d) - Albanian & English (m/f/d) | Relocation to Sofia, Bulgaria IT