Italian-Speaking CX Support Specialist — Relocation Included

TELUS Digital Bulgaria; Grosseto; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Fully paid training

Relocation bonus

Accommodation assistance

Plane ticket

Health insurance

Career development

Employee referral bonuses

Company-sponsored relocation support

Job summary

TELUS Digital Bulgaria is hiring an Italian-speaking Support Specialist to join our client service team in Sofia. You will engage with customers by phone, email, chat or tickets, resolve inquiries, and ensure a positive experience throughout every interaction.

You do not need prior experience in a similar role, but fluency in Italian and English, along with strong communication skills, is required. We provide fully paid training, relocation support, and extensive employee benefits in a

Qualifications

• Fluent in Italian and English for customer support.
• Excellent communication and interpersonal skills.
• Ability to identify customer needs and provide clear guidance.

Responsibilities

• Deliver outstanding client service across channels.
• Achieve high customer experience and satisfaction.
• Identify and assess customers' needs accurately.
• Assist with general inquiries, product support, and troubleshooting via phone, email, chat, or tickets.

Skills

Italian language

English language

Communication skills

Job description

TELUS Digital Bulgaria is hiring an Italian-speaking Support Specialist to join our client service team in Sofia. You will engage with customers by phone, email, chat or tickets, resolve inquiries, and ensure a positive experience throughout every interaction.

You do not need prior experience in a similar role, but fluency in Italian and English, along with strong communication skills, is required. We provide fully paid training, relocation support, and extensive employee benefits in a