Player Support Specialist for a Gaming Account with Italian and English

TELUS Digital; Italia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Company-provided accommodation (21+1)

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Employee referral program

Job summary

TELUS Digital Bulgaria is seeking passionate Player Support Specialists to join our Sofia office. You’ll work in a dynamic environment with 24/7 rotating shifts, providing exceptional support to players via tickets and chat, and collaborating with a team of gamers to deliver a player-first experience.

Italian language fluency and strong English communication are required. A background in Player Support and gaming experience are considered advantages.

Qualifications

• Fluency in Italian and a good command of English.
• Understanding of Player Support.
• Gaming experience is an advantage.
• Desire to help players and contribute to the team’s success.

Responsibilities

• Help players with issues via tickets and chat.
• Provide a player-centric support experience.
• Identify trending issues and bugs and report to relevant teams.
• Collaborate with a gaming-focused team to deliver player-to-player support.

Skills

Italian language

Fluent English

Player empathy

Gaming knowledge

Job description

*Please note that the position is based in our office in Sofia, Bulgaria.

TELUS Digital Bulgaria is looking for passionate Player Support Specialists.

Why you’ll love it here:

• Work in the amazing TELUS Tower - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our Italian community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Рeferral Program: Refer your friends and get an additional bonus

We offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training

What you will do in this role:

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience a player to player feel

In this role, you will have rotating shifts across 24/7 operations

You have:

• Fluency in Italian and a good command of English
• Player empathy and understanding a player’s perspective when tackling their issue is required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
• Desire to help the players as best as possible and to contribute to the team’s success

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.