Relocation Support Consultant (Romanian/English)

TELUS Digital; Italia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Flight tickets covered

Fully paid training

Health insurance

Benefits program

Job summary

TELUS Digital Bulgaria is hiring a Support Consultant to deliver high-quality customer service for the world’s largest search engine. The role requires fluent Romanian and English, and offers relocation assistance to Sofia, including accommodation and flight coverage.

You will train in our processes, work across phone, email and chat, and help customers maximize product usage. You will join a dynamic international team, with a comprehensive benefits package and ongoing learning opportunities

Qualifications

• Fluent Romanian and English communication skills.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Active listening and problem-solving skills.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet customer needs.
• Engage customers through phone, email and chat.
• Resolve customer inquiries within agreed SLAs using knowledge base and protocols.
• Meet or exceed performance goals for call handling time, first-call resolution, and CSAT scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Fluent Romanian

Fluent English

CRM tools

Ticketing systems

Tools

CRM software

Ticketing systems

Job description

TELUS Digital Bulgaria is hiring a Support Consultant to deliver high-quality customer service for the world’s largest search engine. The role requires fluent Romanian and English, and offers relocation assistance to Sofia, including accommodation and flight coverage.

You will train in our processes, work across phone, email and chat, and help customers maximize product usage. You will join a dynamic international team, with a comprehensive benefits package and ongoing learning opportunities