Technical Sales Specialist | Relocation To Sofia, Bulgaria (It / En) (M/F/D)

TELUS Digital; Italia; In loco; EUR 18.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Accommodation on arrival

Plane ticket

Airport taxi

Fully paid training

Health insurance

Career development

Extensive benefits program

Supportive environment

Descrizione del lavoro

TELUS Digital Bulgaria is seeking a bilingual Solutions Consultant to support Italian and English-speaking customers in Sofia, Bulgaria. No tech background required; comprehensive training will prepare you to assist customers and maximize product experience.

Relocation support includes a €1,200 gross bonus, 21 days of company-provided accommodation, and travel arrangements. Growth opportunities and health benefits accompany a positive international team environment.

Competenze

• Experience providing professional customer support.
• Strong communication and active listening skills.
• Ability to follow structured processes and guidelines.

Mansioni

• Deliver professional support for products and services to maintain high customer satisfaction.
• Master CRM and ticketing systems to meet customer needs.
• Engage customers via phone, email, and chat across channels.
• Resolve inquiries within SLAs using knowledge base and protocols.
• Meet or exceed performance metrics for call handling, first contact resolution, and CSAT.
• Collaborate with teammates to share best practices and improve knowledge base.
• Participate in ongoing training to stay updated on product knowledge and trends.

Conoscenze

Fluent Italian

Fluent English

Customer service

Strumenti

CRM software

Ticketing systems

Descrizione del lavoro

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Italian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

Key Responsibilities:

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

• Fluent Italian and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Sales Specialist | Relocation to Sofia, Bulgaria (IT / EN) (m/f/d) IT