Backoffice Specialist - Relocation To Sofia, Bulgaria With Albanian And English

TELUS Digital; Italia; On-site; EUR 15,000 - 28,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation provided

Flight tickets covered

Health insurance

Training & development

Job summary

TELUS Digital Bulgaria is actively seeking a Backoffice Specialist with Albanian and English to join our Sofia-based team. The role involves reviewing back-office content, applying strict policy guidelines, and taking decisive action when information violates rules.

You will stay aligned with evolving policies and analyze patterns to mitigate risks. The position offers relocation support, a broad benefits package, and a pathway to career development within TELUS’ CX-focused environment.

Qualifications

• Fluent in Albanian.
• English at least B2 level.

Responsibilities

• Review user-generated back-office information, which may include sensitive content, and ensure compliance with established policies.
• Take prompt and appropriate action on information that violates guidelines or poses risks.
• Stay updated on internal policies to ensure accurate implementation.
• Identify and analyze patterns to proactively address potential risks.

Skills

Attention to detail

Processing sensitive data

Pattern recognition

Fraud investigation

Job description

Please note that these positions are based in Sofia, Bulgaria.

Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Digital Trust and Safety Specialist with Albanian and English, you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

• Fluent in Albanian
• B2 or higher English language skill

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Flight Tickets Covered - we handle your travel to Sofia

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

Does it sound like the perfect job for you?

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

#LI-DNI #IDJob

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Backoffice Specialist - Relocation to Sofia, Bulgaria with Albanian and English • IT