Italian Speaking Support Specialist

TELUS Digital Bulgaria; Grosseto; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Fully paid training

Relocation bonus

Accommodation assistance

Plane ticket

Health insurance

Career development

Employee referral bonuses

Company-sponsored relocation support

Job summary

TELUS Digital Bulgaria is hiring an Italian-speaking Support Specialist to join our client service team in Sofia. You will engage with customers by phone, email, chat or tickets, resolve inquiries, and ensure a positive experience throughout every interaction.

You do not need prior experience in a similar role, but fluency in Italian and English, along with strong communication skills, is required. We provide fully paid training, relocation support, and extensive employee benefits in a

Qualifications

• Fluent in Italian and English for customer support.
• Excellent communication and interpersonal skills.
• Ability to identify customer needs and provide clear guidance.

Responsibilities

• Deliver outstanding client service across channels.
• Achieve high customer experience and satisfaction.
• Identify and assess customers' needs accurately.
• Assist with general inquiries, product support, and troubleshooting via phone, email, chat, or tickets.

Skills

Italian language

English language

Communication skills

Job description

* Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country Are you ready to take the next step in your career? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As an Italian Speaking Support Specialist, you will be a part of a great team and all together will:

• Deliver outstanding client service
• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in Italian &, English and have excellent communication skills.

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia € 300
• Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!
• Taxi transportation directly from the airport to your accommodation

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. vetrinabakeca