Strategic CSM - IoT for Maritime ROI

Orbcomm; Ivrea; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading IoT technology firm in Italy is seeking a Customer Success Manager to drive adoption and ROI for Smart Containers. In this role, you will partner with clients, leveraging deep product expertise to enhance container operations and optimize processes. You will engage with stakeholders to develop compelling business insights and drive measurable improvements. The ideal candidate has a Bachelor's degree, 5–10 years of relevant experience, and proficiency in Salesforce. This position offers a hybrid work model with significant on-site client engagement.

Servizi

Hybrid work schedule

Diverse and inclusive workplace

Competenze

• 5–10 years in Customer Success, Management Consulting, or Business Analysis.
• Expertise in managing enterprise accounts in supply chain or IoT sectors.
• Ability to translate product features into business outcomes.

Mansioni

• Drive measurable customer value by defining KPIs and ROI models.
• Develop expert-level knowledge of IoT solutions and container logistics.
• Build trusting relationships with clients and advise on process optimization.
• Collaborate cross-functionally to provide a unified customer experience.
• Prepare and deliver impactful business reviews and KPI dashboards.

Conoscenze

Customer Success Management

Business Analysis

Relationship Building

Data Interpretation

Stakeholder Management

Formazione

Bachelor's degree or MBA

Strumenti

Salesforce

Descrizione del lavoro

A leading IoT technology firm in Italy is seeking a Customer Success Manager to drive adoption and ROI for Smart Containers. In this role, you will partner with clients, leveraging deep product expertise to enhance container operations and optimize processes. You will engage with stakeholders to develop compelling business insights and drive measurable improvements. The ideal candidate has a Bachelor's degree, 5–10 years of relevant experience, and proficiency in Salesforce. This position offers a hybrid work model with significant on-site client engagement.