Store Manager

Officina Profumo-Farmaceutica Di Santa Maria Novella; Montà; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury cosmetics brand in Piemonte is seeking a Store Manager to lead their sales team and ensure an exceptional customer experience. The ideal candidate will have at least 5 years of retail management experience, demonstrating strong leadership and problem-solving skills. Responsibilities include exceeding sales targets, developing the team, and nurturing client relationships. This full-time position requires flexibility in schedule including evenings and weekends.

Competenze

• Demonstrated experience in retail management or a similar role.
• Strong leadership and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple responsibilities.

Mansioni

• Lead the sales team to achieve and exceed targets.
• Guide the team in achieving and improving KPIs.
• Ensure exceptional client satisfaction and high levels of client service.

Conoscenze

Retail management experience

Leadership skills

Problem-solving abilities

Customer service skills

Proficiency in English

Formazione

Experience managing teams

Knowledge of inventory management

Strumenti

Microsoft Office

Retail management software

Descrizione del lavoro

Department : Retail Place of work : Milano

Job type : Full-time

Report to : Retail Manager

Job purpose : As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers.

You are a motivated business leader responsible for the store's success, carrying out all necessary activities to achieve the objectives.

You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first.

You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.

Key Responsibilities :

Supervising the Business

Lead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store

Analyze performance closely to propose development plans

Guide the team in achieving and improving KPI's using cross‑selling and up‑selling techniques in alignment with the Retail department

Be a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships

Be available on the sales floor, upholding a high level of quality and exceptional customer service

Achieve store financial targets by tracking store expenditures

Promote omni‑channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals

Develop the customer experience

Place the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desire

Encourage a client‑oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after‑sales experiences

Ensure exceptional client satisfaction and high levels of client service by implementing the "Brand Selling Ceremony"

Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spending

Take initiative to discover opportunities for acquiring new clients to boost store sales

Actively resolve any customer complaints to uphold the client relationship with a successful outcome

Team Management

Encourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by example

Be a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the client

Promote the sharing of information among team members and proactively organize daily briefings on targeted subjects

Comprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and procedures

Recognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processes

Ensure team growth by providing guidance and conducting follow‑ups on individual development plans

Engage and hire top talent from the market through networking and scouting

Store Operations

Ensure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchange

Guarantee that the display draws in clients and optimizes sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirements

Guarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office

Give insights and proposals when required to the Visual Merchandising team

Collaborate with the Retail department to plan local events by setting ambitious and achievable goals for each client

Ensure top‑quality standards and service throughout store events

These tasks are meant to be suggestive rather than exhaustive.

Qualifications

Demonstrated experience in retail management or a similar role

Proficiency in English

Excellent written and verbal communication skills

Strong leadership and decision‑making abilities

Ability to work in a fast‑paced environment and manage multiple responsibilities

Natural talent for motivating and developing teams

High level of flexibility and ability to solve problems

Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as needed

Knowledge of inventory management and merchandising

Familiarity with selling ceremony and client journey / discovery process

Strong customer service skills

Proficient in Microsoft Office and retail management software

At least 5 years of experience in store management; luxury retail and / or beauty preferred

Equal Opportunity Statement : The announcement is applied to both sexes, according to laws 903 / 77 and 125 / 91, and to people of all ages and all nationalities, according to legislative decrees 215 / 03 and 216 / 03. All data will be processed in compliance with Legislative Decree 196 / 2003 and GDPR EU 679 / 2016.