Solutions Engineer

Beefree; Arezzo; Remoto; EUR 36.000 - 42.000; Tempo pieno

Descrizione del lavoro

A leading SaaS company is seeking a Solutions Engineer to empower businesses through their innovative platform. This fully remote role based in Italy entails partnering with customers, providing technical consultancy, and helping manage integrations. Ideal candidates have 2-3 years of experience, proficiency in web technologies, and excellent English skills. The company provides a supportive environment with flexible work options, comprehensive health coverage, and opportunities for professional growth.

Servizi

Choice of equipment

Remote flexibility

Three weeks of vacation

Annual retreats

Professional development opportunities

Internet stipend

Health benefits

Supplementary Pension

Competenze

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Proficiency in web technologies like HTML / CSS / JS, API, and SDK.
• Proven ability to build strong relationships with customers and understand their technical needs.
• Experience in providing technical support and resolving issues efficiently.
• Ability to build a web app or experience with email builders is a plus.
• You’re either a native English speaker or highly proficient (C1–C2 CEFR level).

Mansioni

• Partnering with team members to engage with customers in a technical consultancy role throughout the customer lifecycle.
• Showcasing understanding of our product's ability to support customer workflows.
• Working with customers to solve technical issues and documenting considerations.
• Acting as a trusted advisor to technical stakeholders.
• Serving as the customer advocate to internal teams.
• Curating product feedback based on customer interactions.

Conoscenze

2-3 years of experience in a technical role

Ability to articulate complex concepts

Proficiency in web technologies (HTML, CSS, JS)

Proven relationship building with customers

Experience in providing technical support

Ability to build web apps or experience with email builders

Highly proficient in English

Descrizione del lavoro

Overview

At Beefree, our hive buzzes with the spirit of invention, profound curiosity, and a down-to-earth approach. We are a SaaS company focused on empowering businesses, creators, and individuals in digital communications through a no-code, drag-and-drop editor for designing responsive emails and landing pages, available online and embedded in hundreds of SaaS applications.

We are a fully remote team that values transparency and a diverse, global footprint. As a software company with roots in Italy, our team spans Europe to the U.S., united by the mission to democratize the design of complex digital assets like emails and landing pages. We provide tools that enable individuals and teams to produce their best work.

You can read more about the Beefree story, our values and operating principles, and our unique culture at beefree.io / careers.

Location: Remote (Italy)

Type: Full-time, Remote

Salary Range: €36.000 - 42.000 for Italy

The role and your impact

As a Solutions Engineer, reporting to the Manager of the Beefree SDK Success Team, you will use your technical expertise to empower our expanding customer base with our cutting-edge embeddable editor, Beefree SDK. Join us in supporting innovative SaaS companies, from agile startups to industry giants, as they tackle challenges like how to incorporate AI into their strategy. This job will be based in Italy.

Your adventures include

• Partnering with fellow members of the team to engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre-sales, onboarding, technical support, and business reviews.
• Showcasing understanding of our product's ability to support customer workflows and integrated applications.
• Working with customers to solve technical issues, documenting technical considerations and contributing to internal knowledge resources.
• Acting as a trusted advisor, building relationships with technical stakeholders.
• Serving as the customer advocate to other internal teams, including administration, marketing, product, and development.
• Curating product feedback to enhance Beefree SDK based on customer interactions.

You're perfect for this role if you have

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Proficiency in web technologies like HTML / CSS / JS, API, and SDK.
• Proven ability to build strong relationships with customers and understand their technical needs.
• Experience in providing technical support and resolving issues efficiently.
• Ability to build a web app, or experience with email builders or similar software, is a plus.
• You’re either a native English speaker or highly proficient (C1–C2 CEFR level, although we don’t require a certification) and extremely comfortable working in a predominantly English-speaking environment, including handling technical and complex customer-facing conversations.

Perks of joining the hive

• Your choice of equipment: We’ll provide you with a laptop (your choice of PC or Mac), plus monitor and accessories.
• Remote flexibility: This is a fully remote based position. We believe in people and understand that their potential can be unlocked regardless of where they work. Our Way of Working (WoW) provides flexibility to work from the office, home, or other locations for limited periods of time.
• Recharge: We advocate for taking at least three weeks of vacation yearly to unwind.
• Retreats: Our team is spread across the USA, Canada, Italy, Bulgaria, and Denmark, with annual retreats; the 2025 retreat was set in Southern Spain.
• Professional development: Numerous opportunities for professional growth through daily interactions with industry-leading products and access to training resources and events.
• Internet stipend: €30 / month
• Health benefits: Comprehensive coverage for you and your family
• Supplementary Pension: Amundi plan with company match

Some benefits may vary based on your specific location. Our team can help answer any questions after starting the recruiting process.

Our hiring process

At Beefree, we cherish diversity and are committed to creating an inclusive environment for all employees. Don’t hesitate to apply if your experience is close to what we’re looking for. Let’s make magic together!

Think you’ve got the magic we’re looking for? We’re excited to hear from you! Apply now to start your adventure with Beefree, where every day is an opportunity to create, learn, and make a meaningful impact.

Beefree's legal name is Bee Content Design, Inc., a Delaware corporation wholly-owned subsidiary of Growens S.p.A.

Growens and Beefree are equal-opportunity employers and value diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.