Social Media Manager & Content Creator

Four Seasons Hotel Milano; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan seeks a Social Media Manager & Content Creator to drive engaging social media strategies and manage content across channels. The ideal candidate has over three years of experience in social media management within the luxury or hospitality sector and is proficient in both English and Italian. This full-time position offers competitive salary and opportunities for growth in a supportive environment.

Servizi

Competitive Salary

Comprehensive benefits package

Excellent Training and Development

Meals available at our Employee Restaurant

Employee Recognition Programs

Competenze

• 3+ years of experience in social media management and content creation, ideally in hospitality or luxury.
• Strong eye for digital storytelling and composition.
• Ability to write captivating and SEO-driven captions in English and Italian.

Mansioni

• Develop and manage social media editorial calendar aligning with brand identity.
• Oversee content publishing across channels optimized for engagement.
• Analyze performance through reports using social management tools.

Conoscenze

Social media management

Content creation

Copywriting

Analytical mindset

Collaboration

SEO optimization

Strumenti

Sprout Social

Meta Business Suite

Traackr

Descrizione del lavoro

Social Media Manager & Content Creator

Join to apply for the Social Media Manager & Content Creator role at Four Seasons Hotel Milano.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th‑century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high‑ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the Role

We currently have an opportunity for a Social Media Manager & Content Creator to join our iconic Four Seasons Hotel Milano and support Hotel Danieli, Venice during its highly anticipated reopening year as a Four Seasons Hotel. This role combines strategic thinking, aesthetic sensibility, and analytical mindset, ideal for someone who lives and breathes social media and understands the luxury hospitality and lifestyle landscape.

What You Will Do

• Develop and manage the social media editorial calendar for @fsmilan and @zelomilano, aligning with brand identity, marketing campaigns, and key moments in the city.
• Support @fsvenice in its social media relaunch and opening‑year campaigns, ensuring a smooth transition from @hoteldanieli and alignment with Four Seasons brand standards, while driving creative excellence and engagement.
• Oversee content publishing across all channels (Instagram, Facebook, and potentially TikTok), optimizing timing, format, and trends.
• Create original content (photos, videos, Reels, Stories) as a content creator, organising and producing social shootings independently or by coordinating professionals, models, and extras when needed.
• Supervise and coordinate larger‑scale social‑first productions, collaborating with photographers, videographers, or external agencies.
• Handle copywriting and content editing, crafting catchy, engaging, and SEO‑optimised captions that reflect the brand’s tone of voice and drive engagement.
• Manage the communities: engage with followers, respond to comments and messages, and drive authentic interaction.
• Track and analyse performance through regular reporting, using tools such as Sprout Social and native platform insights to optimise strategy and content.
• Lead influencer and creator collaborations, including:
• Local content creators, influencers, and socialites for @zelomilano
• International creators, KOLs, and influencers for @fsmilan and @fsvenice, based on strategic target markets (leveraging influencer marketing tools such as Traackr).
• Stay ahead of social trends, cultural moments, and algorithm updates, proactively suggesting creative ideas and new content formats.
• Support the potential launch and management of new social channels (e.g., TikTok), contributing to strategy and creative direction.

What You Bring

• 3+ years of experience in social media management and content creation, ideally within hospitality, luxury, lifestyle, or food & beverage.
• You’re a natural content creator, confident behind and in front of the camera, with a strong eye for composition, light, rhythm, and digital storytelling.
• You have a deep understanding of Instagram, Facebook, TikTok, and their algorithms.
• You’re experienced with social management and analytics tools (e.g., Sprout Social, Meta Business Suite, Traackr).
• You have copywriting skills and the ability to write captivating, brand‑aligned, and SEO‑driven captions in both English and Italian.
• You’re organised yet flexible, results‑oriented, and a creative problem solver.
• You’re collaborative but able to work independently.
• Social media it’s your daily language.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours

This position is based at the Four Seasons Hotel Milan. You must possess the legal right to work in Italy.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Marketing and Sales

Industries

Travel Arrangements and Hospitality