Second-Line IT Support Engineer - Remote

Ascom Holding AG; Casellina; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading healthcare technology company in Italy is seeking a Second Line Support Engineer to provide advanced technical support and handle escalated incidents. In this role, you'll diagnose complex technical issues and collaborate with teams to implement solutions. Ideal candidates will have relevant technical education, experience in IT support, and strong communication skills. This position offers opportunities for personal and professional growth and the chance to make a meaningful impact in the healthcare industry.

Servizi

Flexible remote work

Opportunities for personal and professional growth

Inspiring and collaborative colleagues

Competenze

• Previous experience in a Technical Support position or similar within IT, telecommunication or healthcare sector.
• Strong customer service, communication and negotiation skills.

Mansioni

• Diagnose and resolve complex technical issues escalated by 1st Line Support.
• Register and classify received incidents and create workarounds.
• Coordinate service requirements to ensure committed SLAs are met.
• Participate in rotational coverage for after-hours/weekend support.

Conoscenze

SQL troubleshooting proficiency

Experience in configuring and troubleshooting Windows Server environments

Fundamental knowledge of data security

Ability to troubleshoot and understand data integrations

Formazione

Technical education: mid-level or Bachelor SW engineering / ICT or equivalent

ITIL Certification

Descrizione del lavoro

A leading healthcare technology company in Italy is seeking a Second Line Support Engineer to provide advanced technical support and handle escalated incidents. In this role, you'll diagnose complex technical issues and collaborate with teams to implement solutions. Ideal candidates will have relevant technical education, experience in IT support, and strong communication skills. This position offers opportunities for personal and professional growth and the chance to make a meaningful impact in the healthcare industry.