SAP Incident Delivery Manager

Hitachi Energy; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global technology leader in Milano is seeking an SAP Service Delivery Manager to lead incident management for SAP services. The ideal candidate will have over 8 years of experience in managing SAP AMS portfolio and excellent communication skills. This role offers competitive benefits and a chance to work in a dynamic international environment.

Servizi

Comprehensive benefits

Training budget

Growth opportunities

Competenze

• Minimum 8 years of experience managing SAP AMS portfolio.
• Experience in Incident Management, ITSM or a related role.
• Proficient in both spoken & written English.

Mansioni

• Act as the primary point of contact for incident communication.
• Monitor incident queues and coordinate efforts across the support team.
• Facilitate post‑incident reviews.

Conoscenze

Excellent communication

Interpersonal skills

Analytical mindset

Problem-solving

Ability to work under pressure

Formazione

Bachelor's or Master’s degree

Strumenti

ServiceNow

Power BI

Descrizione del lavoro

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To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.

How You’ll Make An Impact

• Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
• Monitor incident queues, elevate issues as necessary, and coordinate efforts across the support team to ensure swift resolution.
• Triage, lead, and facilitate the major incidents ensuring timely resolution as per the agreed SLA.
• Facilitate post‑incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
• Continuously evaluate and improve incident management processes, tools, and workflows.
• Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Education & experience: Bachelor's or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must.
• Area experience: Proven experience in Incident Management, ITSM or a related role. Good experience of SAP/ERP processes.
• Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities.
• Hard skills: Analytical mindset with problem‑solving skills.
• Tolls experience: Experience with incident management tools (e.g., ServiceNow, Power BI).
• Language experience: Proficiency in both spoken & written English is required.

More About Us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon‑neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

http://www.hitachienergy.com/

We Offer

• Contract: Contract of employment
• Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.
• Growth possibility: training budget & training platform, changing role within organization
• Possibility to gain experience in international environment
• Possibility to work for industry leader in green energy solution

Recruitment Process

• Screening with recruiter
• Meeting with manager
• Offer

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.