Sales Manager - Reservation (m/f/d)

SAN SONNEA; Luson; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Accommodation in staff houses

Free staff restaurant with meals

Free parking spaces

Free ski pass for the piste

Job summary

SAN SONNEA is seeking a service-driven Sales Agent - Reservation (m/f/d) to lead the Sales & Reservations team at our luxury property. You will actively sell rooms and suites and upsell tailored holiday experiences before arrival.

You will provide personal and telephone consultations, craft tailored offers and booking confirmations, and monitor sales and occupancy performance. Strong leadership and fluency in English, Italian and German are highly valued.

Qualifications

• Completed vocational training in hospitality or a comparable qualification.
• Several years of professional experience in Sales/Reservations or Front Office.
• Initial leadership experience or team coordination.

Responsibilities

• Lead and coordinate the Sales & Reservations team with structured tasks.
• Actively sell rooms and suites; upsell additional services and experiences.
• Provide personal and telephone consultations; create tailored offers and confirmations.
• Analyze sales and reservation indicators; implement measures to improve occupancy.
• Manage reservations across direct and electronic channels.
• Ensure professional handling of bookings and guest requests.
• Maintain and improve content and templates in the correspondence system.
• Coordinate with Sales, Front Office and General Management.
• Onboard and train new team members with structured processes.
• Maintain quality and service standards in Sales & Reservations.

Skills

Leadership experience

Sales mindset

Excellent communication

MS Excel

Multilingual: English, Italian, German

Organisational skills

Guest service orientation

Education

Vocational training in hospitality

Tools

Hotel management systems

MS Office

Job description

To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Agent - Reservation (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.

Your Tasks

• Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office
• Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival
• Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations
• Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy
• Monitor and manage incoming reservations across direct and electronic booking channels
• Ensure the professional handling of bookings, amendments and individual guest requests
• Manage, review and continuously optimise content and templates within the correspondence management system
• Ensure smooth communication between Sales & Reservations, Front Office and General Management
• Onboard and develop new team members and create and implement structured training and onboarding processes
• Ensure and continuously develop quality and service standards within Sales & Reservations

Your Profile

• Completed vocational training in hospitality or a comparable qualification
• Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality
• Initial leadership experience or experience coordinating a team
• Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences
• Excellent communication skills and a passion for providing personalised advice to discerning international guests
• Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation
• Excellent organisational skills and an independent, structured and responsible working style
• Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems
• Team spirit, flexibility and a solution-oriented mindset
• Excellent written and spoken English, Italian and German

What We Offer

• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension, and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employees
• Discounts on SPA treatments, store products and partner hotels
• Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
• Free use of the fitness studio

If you share our passion for hospitality, we'd love to hear from you.