Reception Manager (m/f/d)

Sonnwies Dolomites; Laion; Sur place; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

All-inclusive onboarding

Employee housing

Free parking

Gym access

Career advancement

Résumé du poste

Sonnwies Dolomites is seeking a warm, confident Reception Manager to lead the Front Office and shape guest experiences in the Dolomites region.

You will oversee daily front desk operations, supervise staff, and ensure smooth check-ins/check-outs while maintaining high service standards and effective interdepartmental cooperation.

Qualifications

• Vocational training in hospitality.
• Several years in upscale hospitality.
• Very good knowledge of English, Italian and German.
• ASA-J certification is a plus.
• Microsoft Office skills.

Responsabilités

• Manage all front office operations.
• Organize daily front desk activities.
• Lead the front office team.
• Greet guests at check-in/check-out.
• Support guests and communicate effectively.
• Ensure quality control across processes.
• Handle complaints and resolve issues.
• Coordinate with other departments.

Connaissances

Multilingual

Guest service

Team leadership

Sales talent

Communication

IT skills

Formation

Hospitality vocational training

Experience in upscale hotels

Description du poste

To lead our Front Office, we are looking for a warm, confident, and inspiring Reception Manager (m/f/d) who, together with the team, embodies our philosophy of genuine, personalized hospitality.

Your Tasks

• Managing all operational processes in the front office
• Organizing daily operations at the front desk
• Team leadership
• Warmly welcoming guests upon check-in and check-out
• Guest support and communication
• Quality assurance and quality control
• Complaint management
• Monitoring the preparation and updating of various programs/lists
• Smooth communication and collaboration with various departments
• Training of new employees

Your Profile

• Completed vocational training in the hospitality industry
• Several years of professional experience in a comparable position in the upscale hospitality industry
• Very good knowledge of English, Italian, and German
• ASA-J certification is a plus
• Computer and IT skills (Microsoft Office suite)
• Flexibility and strong organizational skills
• Communication skills
• Sales talent
• Strong guest-oriented approach
• A professional and confident demeanor

What We Offer

• All-inclusive onboarding when you start to ensure a smooth transition
• Work amidst the unspoiled nature of the Dolomites with a wide range of recreational activities
• Flexible work schedules, as well as health, pension, and social insurance
• Performance-based compensation
• Free employee restaurant serving breakfast, lunch, and dinner (even on days off)
• Accommodation in employee housing if needed
• Free parking
• Attractive continuing education opportunities, as well as career and advancement opportunities
• Organization of events and group outings for employees
• Discounts on spa treatments, store products, and partner hotels
• Free use of the gym
• 6-day workweek