Sales & Customer Relationship Intern

Artemest; Lombardia; Hybrid; EUR 8,900 - 13,000; Full time

Job summary

Artemest in Lombardy, Italy is seeking a motivated Sales and Customer Relationship Intern to join our team. You will support presales activities, convert incoming leads, and help maximize order value while delivering excellent service.

You will handle customer inquiries by email and phone, interact with suppliers to fulfill requests, and work with Logistics, Catalogue Management and Technology to ensure outstanding customer experience.

Qualifications

• Motivated, organized and self-starter candidate for Sales & Customer Relationship Intern.
• Experience in customer service or sales is a plus.

Responsibilities

• Manage presales to convert incoming sales leads and boost order value.
• Handle daily customer care: inquiries and requests via email and calls.
• Coordinate with suppliers to fulfill customer requests.
• Collaborate with Logistics, Catalogue Management and Tech to ensure great CX.
• Design and implement customer loyalty and retention initiatives.
• Evaluate internal processes and propose improvements.

Job description

To enhance its Team, Artemest is looking for a motivated, organized and self-starter Sales & Customer Relationship Intern.

What will be your key responsibilities?

• Manage all presales activities with the goal to convert effectively incoming sales leads, ensuring strong performance in terms of conversion and average order value
• Manage customer care daily activities: handling customers’ inquiries and requests through emails and calls
• Interact with suppliers to manage customers’ requests and negotiate the best solution for the company and its customers
• Work closely with other departments (Logistics, Catalogue Management and Technology) to ensure an excellent level of customer experience
• Customer loyalty and retention initiatives
• Continuously evaluate internal customer care processes and propose business development initiatives