Customer Success Associate

Artemest S.r.l.; Milano; On-site; EUR 30,000 - 45,000; Full time

Job summary

Artemest S.r.l. seeks a motivated Customer Success Associate in Milan to manage the full order lifecycle and enhance customer support. This role involves coordinating with Italian artisans and providing tailored solutions while ensuring operational excellence.

The ideal candidate will cultivate strong relationships, manage inquiries, and resolve complex issues to offer a luxury-level experience. Collaborating across teams, you will engage with customers proactively, making impactful contributions in a dynamic international setting.

Qualifications

• Motivated, organized, and proactive individual.
• Ability to manage order lifecycle and customer inquiries.
• Strong problem-solving skills.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage the full order lifecycle with precision.
• Handle complex after-sales cases and client assistance.

Job description

Artemest is looking for a motivated, organized, and proactive Customer Success Associate to join our growing international team. This role combines full order lifecycle management with excellence in customer support, coordinating with our network of Italian artisans and providing personalized support to both customers and suppliers.

As the primary point of contact, the Customer Success Associate will take ownership of order management operations and the after-sales process, ensuring accuracy, efficiency, and tailored solutions across both routine and complex situations.

This is a unique opportunity to join a dynamic international environment in the luxury sector, developing cross-functional expertise in order management, customer support, and coordination with internal teams and external partners.

Key Responsibilities

• Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience.
• Manage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters.
• Take ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation (e.g. production or delivery delays) and after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance.
• Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty.
• Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives.
• Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after-sales activities.
• Identify recurring challenges and propose process improvements to optimize workflows and support operational excellence.