Sales Account Manager - Italy

TheFork; Milano; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading restaurant technology platform in Italy is seeking a Sales Account Manager to drive revenue from a diverse portfolio of restaurants. The role involves building strong relationships with clients, negotiating favorable deals, and ensuring optimal restaurant performance. Ideal candidates will have over 2 years of experience in account management, be fluent in Italian and English, and possess strong negotiation skills. This position offers a permanent contract with a flexible working environment.

Servizi

Flexible working environment

Fixed salary and bonus

Health insurance fully covered

Lunch vouchers

Competenze

• At least 2 years of experience in account management or a relevant role.
• Native level of Italian and fluent in English.
• Very comfortable having conversations and negotiations over the phone.

Mansioni

• Ensure your restaurant portfolio generates significant revenue.
• Negotiate favorable win-win conditions with restaurants.
• Build long-term relationships with customers.

Conoscenze

Account management experience

Fluent in English

Proficient with GSuite

Proficient with Salesforce

Analytical skills

Negotiation skills

Self-starter

Descrizione del lavoro

Sales Account Manager – Italy

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our diners community or boosting restaurant performance for our restaurateur partners has never been easier thanks to our signature products:

• 📱TheFork App – A free restaurant discovery & booking app that helps you find your next table with ease.
• 💻TheFork Manager – An innovative software tool that digitizes restaurant operations, empowering restaurateurs to manage bookings efficiently and boost revenue.
• 💳TheFork PAY and TheFork Gift Card – Quick and easy ways to pay directly from the TheFork app.

What You Will Do

• Ensure your restaurant portfolio generates significant revenue with TheFork month over month, by selling TheFork solutions to the restaurants.
• Negotiate favorable win‑win conditions, allowing the restaurants to optimize their margins and increase seat‑occupancy rates.
• Be the primary point of contact and build long‑term relationships with customers.
• Provide support, mainly through email and phone, to your client portfolio and help them with positioning strategy, revenue management, and online marketing.
• Set up action plans defined with Sales and Marketing departments, working closely with our Marketing Restaurant Offer team to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio.
• Monitor and take actions to ensure restaurants comply with our T&Cs and quality policies and that an excellent B2C user experience is guaranteed.
• Ensure support and training to use our tools.
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants.
• Your KPIs will include (but are not limited to) and are subject to change based on business needs:
  • Monthly revenues generated by the restaurants in your portfolio
  • Promotions available across your portfolio
  • Level of B2C irritating factors
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals

Critical Qualifications

• +2 years of experience in account management or a relevant role.
• Native level of Italian and fluent English.
• Fully computer literate – proficient with GSuite and Salesforce.
• Self‑starter, results‑oriented, and loves to reach and exceed targets.
• Knowledge of revenue‑management related issues.
• Very comfortable having conversations and negotiations over the phone.
• Analytical and creative mind, able to offer patients the best solutions.
• Able to quickly establish a climate of trust leading to business relationship development.
• Autonomous and familiar with working with KPIs and targets.
• Proven ability to manage multiple projects at a time.

Additional Qualifications

• Experience in the internet/tech field.
• Experience in pitching and selling promotions/deals/flash sales.
• Experience in dealing with a high number (20–50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1,000).

What We Offer You

• 😄 An awesome team.
• 🏠 A permanent contract.
• ⚖️ Flexible working environment (2 days home office per week + up to 4 additional weeks of flexibility during the summer period and in December to work fully remotely).
• 💸 Fixed salary and bonus.
• 🍕 Lunch vouchers available for each working day.
• 🌎 International teams and a multicultural environment spanning 10 offices across Europe.
• 🤝 Highly inclusive working environment.
• 🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
• 🎓 Continuous learning and development programs.
• 😌 Free access to the Calm app.
• 🐣 Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
• 🏥 Health insurance fully covered by the company.
• 👩🦽 Life & Disability Insurance at no cost to the employee.
• 💗 Welfare allowance for school costs, elderly care, babysitting costs, transportation, travel leisure.
• 🍴 Amazing offices with dining, coffee points and leisure area.
• 🎤 Team building events.

All hiring happens through our career site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law – has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.