SaaS Growth & Retention Lead

Spoki; Torino; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A digital platform company is seeking a Customer Success Manager to drive client platform adoption, retention, and revenue growth. The ideal candidate will have proven experience in customer success within SaaS. Responsibilities include managing client portfolios and identifying upsell opportunities. This full-time role offers a competitive salary of €28,000 – €35,000 annually, along with perks like meal vouchers and professional growth opportunities in a collaborative environment.

Servizi

Company laptop

Meal vouchers

Professional growth opportunities

Competenze

• Proven experience in Customer Success Management within SaaS companies.
• Proven sales experience with a strong track record of meeting or exceeding targets.
• Deep understanding of SaaS metrics (churn, retention, expansion, NRR).

Mansioni

• Manage and develop a portfolio of strategic clients.
• Generate upsell and cross-sell opportunities through consultative selling.
• Analyze data and metrics to identify growth opportunities and risk factors.

Conoscenze

Customer Success Management

Sales experience

Fluent in English (B2-C1)

Relationship-building skills

Analytical mindset

Descrizione del lavoro

A digital platform company is seeking a Customer Success Manager to drive client platform adoption, retention, and revenue growth. The ideal candidate will have proven experience in customer success within SaaS. Responsibilities include managing client portfolios and identifying upsell opportunities. This full-time role offers a competitive salary of €28,000 – €35,000 annually, along with perks like meal vouchers and professional growth opportunities in a collaborative environment.