Remote Travel Specialist

Hjbtravels; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading travel agency is seeking a Remote Travel Specialist who will guide clients through their travel journeys. The role emphasizes timely support, ensuring client satisfaction from booking to feedback. Ideal candidates should possess excellent communication skills and a background in customer service within travel or hospitality. The position offers remote flexibility, exclusive travel perks, and ongoing professional training within a supportive community dedicated to creating memorable experiences.

Servizi

Remote flexibility

Exclusive travel perks

Ongoing training and support

Supportive community

Competenze

• Strong written and verbal communication skills are essential.
• Experience in customer service, preferably in travel or hospitality sectors.
• Proactive approach with strong organizational skills.

Mansioni

• Respond to client inquiries via various channels promptly and professionally.
• Assist clients with booking modifications and cancellations.
• Provide accurate information about destinations and travel processes.
• Follow up with clients to confirm travel plans.
• Resolve concerns effectively to ensure client satisfaction.

Conoscenze

Excellent communication skills

Background in customer service

High attention to detail

Tech-savvy

Genuine enthusiasm for travel

Descrizione del lavoro

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents globally, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.