Remote Luxury Travel Client Services Lead

N2S Italia Ltd.; Italia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury travel services company is seeking a Client Service & Operations Assistant Manager to manage client care and logistical details for VIP clients. This role requires a minimum of 2 years in the luxury travel industry, proficiency in Italian and English, and excellent attention to detail. Responsibilities include coordinating with ground teams, assisting clients throughout their stay, and handling administrative tasks during off-peak seasons. Flexible working options are available.

Servizi

20 Annual Leave Days

Flexible start date

Remote working options

Competenze

• Minimum 2 years experience in luxury travel industry or strong customer care service role.
• Excellent command of both Italian and English.
• Extremely detail-oriented and efficient under pressure.

Mansioni

• Welcoming clients and providing assistance throughout their stay.
• Staying in constant contact with VIP clients.
• Ensure all client requests are executed timely.
• Rapid problem solving for on-ground inconveniences.
• Coordinating with ground teams for service execution.
• Updating supplier and service information in the system.

Conoscenze

Professional Italian & English speaking and writing

Detail-oriented

Strong customer care service experience

IT skills

Ability to work under pressure

Descrizione del lavoro

A luxury travel services company is seeking a Client Service & Operations Assistant Manager to manage client care and logistical details for VIP clients. This role requires a minimum of 2 years in the luxury travel industry, proficiency in Italian and English, and excellent attention to detail. Responsibilities include coordinating with ground teams, assisting clients throughout their stay, and handling administrative tasks during off-peak seasons. Flexible working options are available.