Remote Italian Support Specialist – Greece Relocation

FH Collective Academy; Perugia; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Competitive salary with 14 payments

Descrizione del lavoro

FH Collective Academy in Greece is seeking a remote customer support specialist fluent in Italian to join our international team. This role offers paid training, a competitive salary, and full relocation support, with 14 monthly payments and a performance bonus up to 15%.

You will provide Italian-language support via phone, email, and chat, handle inquiries, troubleshoot issues, document interactions, and maintain high customer satisfaction while working 5 days per week with rotating shifts.

Competenze

• Fluent Italian – C1/C2 level.
• English – B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools and multiple applications.
• Attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible with rotational shifts.
• Ability to work in a fast-paced, international team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency (C1/C2)

English (B2+)

CRM systems

Customer-focused

Strong communication

Strumenti

CRM tools

Descrizione del lavoro

FH Collective Academy in Greece is seeking a remote customer support specialist fluent in Italian to join our international team. This role offers paid training, a competitive salary, and full relocation support, with 14 monthly payments and a performance bonus up to 15%.

You will provide Italian-language support via phone, email, and chat, handle inquiries, troubleshoot issues, document interactions, and maintain high customer satisfaction while working 5 days per week with rotating shifts.