Remote Italian Support Specialist — Greece Relocation

FH Collective Academy; Monza; Remoto; EUR 15.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package to Greece

Fully paid training

Descrizione del lavoro

FH Collective Academy seeks a remote Italian-speaking customer support specialist to work with a global team. The role offers relocation assistance to Greece and training from day one, plus a competitive gross salary paid across 14 months.

Responsibilities include handling inquiries by phone, email and chat; troubleshooting issues; guiding customers through products and platform features; and maintaining high satisfaction with accurate data entry and CRM usage in a fast-paced, international

Competenze

• Fluent Italian (C1/C2) or better required.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and digital tools.
• Ability to work independently in a remote environment.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English B2+

Customer service

Communication skills

Problem solving

Data entry

Remote work

CRM software

Strumenti

CRM software

Descrizione del lavoro

FH Collective Academy seeks a remote Italian-speaking customer support specialist to work with a global team. The role offers relocation assistance to Greece and training from day one, plus a competitive gross salary paid across 14 months.

Responsibilities include handling inquiries by phone, email and chat; troubleshooting issues; guiding customers through products and platform features; and maintaining high satisfaction with accurate data entry and CRM usage in a fast-paced, international