Remote Italian Support Specialist - Greece Relocation

FH Collective - Academy; Napoli; Remote; EUR 14,700 - 16,800; Full time

Benefits offered by this job

Full training provided

Relocation package

Flight coverage (EU)

Hotel 2 weeks on arrival

Airport pickup

Real estate fee covered

Job summary

FH Collective - Academy is seeking an Italian-speaking Customer Experience agent to join the remote team working from Greece. The role includes full relocation support for EU candidates moving to Greece and involves assisting customers via phone, email and chat in Italian.

Training is provided and paid from day one, with a competitive base and potential bonuses. Working hours are 5 days a week with rotational shifts (08:00–00:00).

Qualifications

• Fluent Italian (C1/C2 level) required.
• Good English (B2+) for training and internal communication.
• Strong interpersonal and analytical skills.
• No prior experience required; full training provided.

Responsibilities

• Provide customer support via phone, email, and chat in Italian.
• Assist with account issues, content reports, and platform queries.
• Log interaction details accurately in internal CRM systems.
• Meet standard team productivity and quality targets.
• Advocate for community safety and product understanding.

Skills

Italian (C1/C2)

English (B2+)

Interpersonal skills

Analytical thinking

Multi-screen proficiency

Customer service mindset

Tools

CRM software

Job description

FH Collective - Academy is seeking an Italian-speaking Customer Experience agent to join the remote team working from Greece. The role includes full relocation support for EU candidates moving to Greece and involves assisting customers via phone, email and chat in Italian.

Training is provided and paid from day one, with a competitive base and potential bonuses. Working hours are 5 days a week with rotational shifts (08:00–00:00).